Question 1

What is Zipro?

Accepted Answer

Zipro is a peer-to-peer international delivery platform that helps people send small parcels using verified travellers already flying on that route. Zipro focuses only on the international mid-mile to make deliveries faster, cheaper, and more sustainable.

Question 2

How does Zipro work?

Accepted Answer

Senders post parcel or shopping details. Travellers list their upcoming trips. Once a traveller accepts a request, the sender drops the parcel at the traveller's place before the trip. The receiver collects the parcel at the destination or arranges pickup.

Question 3

How is Zipro different from traditional courier services?

Accepted Answer

Traditional couriers rely on warehouses, hubs, and multiple handovers. Zipro uses direct travel routes with a single carrier. This reduces cost, delivery time, and unnecessary handling.

Question 4

Is Zipro safe and legal?

Accepted Answer

Yes. Zipro operates strictly within airline baggage and customs norms. All users are verified, parcels are declared upfront, and only allowed items are supported.

Question 5

What items are allowed on Zipro?

Accepted Answer

Zipro supports small, travel-friendly parcels such as documents, books, clothes, prescribed medicines, perfumes, duty-free items, and limited packaged food where legally permitted.

Question 6

What items are not allowed?

Accepted Answer

Zipro does not support electronics, cash, precious metals, jewelry, illegal items, restricted goods, or anything exceeding customs limits.

Question 7

Is there a value limit for parcels?

Accepted Answer

Yes. Parcels must be valued within INR 20,000 or USD 250 to remain compliant with customs regulations.

Question 8

How do I send an international parcel using Zipro?

Accepted Answer

Post your parcel or shopping request, get matched with a verified traveller, complete payment after acceptance, drop the parcel at the traveller's place before travel, and the receiver collects it at the destination.

Question 9

Do travellers pick up parcels from my location?

Accepted Answer

No. Travellers do not pick up parcels. The sender is responsible for dropping the parcel at the traveller's place at a mutually agreed time.

Question 10

Do travellers deliver parcels to the receiver?

Accepted Answer

No. Travellers do not handle last-mile delivery. The receiver collects the parcel at the destination or arranges pickup.

Question 11

Are there any detours involved for the traveller?

Accepted Answer

No. Zipro follows a strict no-detour policy. Travellers only carry parcels that fit seamlessly into their existing travel plans.

Question 12

What exactly is the traveller responsible for?

Accepted Answer

The traveller's role is limited to: Carrying the parcel during their existing journey, and following declared and compliant parcel details. They are not couriers and do not provide pickup or delivery services.

Question 13

Can I use Zipro for international shopping?

Accepted Answer

Yes. Zipro supports international and duty-free shopping by using travellers already flying from that country.

Question 14

What shopping items are allowed?

Accepted Answer

Allowed items include clothes, accessories, books, perfumes, duty-free products, and other non-restricted consumer goods within customs limits.

Question 15

What shopping items are not allowed?

Accepted Answer

Electronics, jewellery, precious metals, cash, restricted goods, and illegal items are not supported.

Question 16

When do I make the payment?

Accepted Answer

Payment is made only after a traveller accepts your request. No acceptance means no payment.

Question 17

What happens after a traveller accepts my request?

Accepted Answer

You are connected with the traveller to coordinate the parcel drop at their place. After handover, the parcel travels with the traveller and is collected by the receiver.

Question 18

Who handles customs declarations?

Accepted Answer

The sender is responsible for the accurate declaration of the parcel or shopping item contents. All items must comply with customs and airline rules.

Question 19

Will customs duty apply?

Accepted Answer

Depending on the destination and item type, customs duty may apply. Any applicable duty is paid by the receiver.

Question 20

Can I cancel my order?

Accepted Answer

Cancellation is allowed before parcel handover. After handover, cancellations are restricted to protect trust.

Question 21

What do I need to do as a traveller on Zipro?

Accepted Answer

Your role is simple. You carry a declared, compliant parcel along your existing journey. That is it.

Question 22

Do I need to pick up the parcel from the sender?

Accepted Answer

No. There is no pickup involved. The sender drops the parcel at your place before the trip.

Question 23

Do I need to deliver the parcel to the receiver?

Accepted Answer

No. There is no delivery involved. The receiver collects the parcel at the destination or arranges pickup.

Question 24

Will I need to take any detours?

Accepted Answer

No. Zipro follows a zero-detour model. If a request requires extra travel, you should not accept it.

Question 25

What items will I be asked to carry?

Accepted Answer

Only small, declared, and allowed items such as documents, books, clothes, perfumes, duty-free items, or prescribed medicines. You see full details before accepting.

Question 26

Can I reject or cancel a request?

Accepted Answer

Yes. You can reject any request. You can also cancel before handover without penalty. After handover, cancellations are restricted.

Question 27

Will carrying a parcel affect my airport or immigration process?

Accepted Answer

No. Parcels are carried within personal baggage limits and declared upfront to avoid complications.

Question 28

Will I face customs or legal issues?

Accepted Answer

No, as long as the parcel is declared and compliant. Zipro does not allow high-risk or prohibited items.

Question 29

How do travellers earn on Zipro?

Accepted Answer

You earn by carrying parcels along your existing travel route. No extra travel. No delivery effort.

Question 30

Is my identity protected?

Accepted Answer

Yes. Your details are shared only with matched users for coordination. All users on Zipro are verified.

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